1.7
  • Rude and unprofessional theves1 votes
  • Rude Staff1 votes
  • Rude and unprofessional liars1 votes
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  • Jan 24
  • Shopping
  • Portland, Maine
  • Navigation Equipment
  • 1
  • 1
  • 16
  • REVIEW RATING 3/5

Should have read reviews first. Shame on me!!! I ordered two Garmins because I was not sure which one I would want. I asked specifically if I would have to pay for the shipping and they indicated that I could go on the website and run off a shipping label and I would not have to pay for shipping. I would never have ordered "refurbished" items/products for Christmas presents had I known they were... Read more

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  • Jan 12
  • Equipment
  • San Jose, California
  • Garmin Navigator
  • 22
  • REVIEW RATING 4/5

Ordered a Garmin 2455lmt. When I received it, it was missing the 3D traffic cable. Customer support promised they would send the missing cable. 10 days later, they shipped me just a power cable. I call in again, which routes to India, and was told that the 3D Traffic cable was too expensive for them to ship. I have now shipped this unit, including the incorrect cable they shipped me, back to... Read more

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  • Jan 03
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Pro Truck Driver Gps
  • 58
  • REVIEW RATING 3/5

I ordered a Pro Truck Driver GPS unit for my son who was going back out the morning after Christmas. I ordered the product like I did everywhere else online. They then send me an email and call me from somewhere in India(I think) asking me to send in verification???? I have NEVER been asked that for an online order before. Well after 3 phone calls, 2 faxes & 4 emails while spending over 2... Read more

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  • Dec 19, 2014
  • Online Shopping
  • Los Angeles, California
  • Online Order
  • 50
  • REVIEW RATING 4/5

No Money ! (extra non-refundable ~$30 wasted) No Time ! (~3 months of waiting and arguing wasted) No Spirits ! (~over 7 hours of aggressive correspondence and horrible company employees’ ethics wasted) No product received after all and no apologies ! In fact, what is advertised on the website of http://www.factoryoutletstore.com/ is not what you are going to get shipped and the company... Read more

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  • Dec 02, 2014
  • Equipment
  • Newport, Rhode Island
  • Minn Kota Trolling Motor
  • 89
  • REVIEW RATING 4/5

CALLED AND CONFIRMED I WAS ORDERING A .NEW MINN KOTA TROLING MOTOR.WASN'T HOME WHEN IT ARRIVED BECAUSE I WOULDN'T HAVE ACCEPTED IT. BOX HAD LABEL STICKER THAT SAID FACTORY REFURBISHED. CALLED 4 TIMES SINCE YESTERDAY. NO ONE SPEAKS CLEARLY, AND VERY DIFFICULT TO UNDERSTAND. ASKED TO SPEAK TO A MANAGER AND WAS DISCONNECTED. CALLED BACK AND WAS TOLD MANAGER GONE FOR DAY. called CAPITAL ONE FOR... Read more

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  • Nov 28, 2014
  • Online Shopping
  • Custer, South Dakota
  • Online Order
  • 59
  • REVIEW RATING 4/5

Order was submitted Nov 24th and money was taken from my account. Called on Nov 28 and was told order was not in stock!! No manager available Did not know when order will be available, customer service person was rude and unable to offer any assistance regarding order. I had order canceled and demanded money be returned to my account. would never order anything from this company in the... Read more

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  • Nov 21, 2014
  • Appliances and Electronics
  • Kewaunee, Wisconsin
  • Truck Gps
  • 56
  • REVIEW RATING 4/5

Placed order 11/14/2014. Money was taken from my account on 11/15/2014. Despite numerous phone calls I have not received any shipping information. Supervisor was not any help. Representatives are very hard to understand and are not cooperative. NEVER deal with this company. They have broken numerous promises to provide information. This is supposed to be an Amazon trusted company. I plan to... Read more

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  • Oct 31, 2014
  • Cellular Phone
  • Uniden Phone System
  • 90
  • REVIEW RATING 4/5

U called factory outlet store in NY and order a Uniden phone system. After I placed the order I found that it was way overpriced and called them to cancel the order the same day. I was told they could not do that even though it would not be shipped out until tomorrow.Never buy anything from these people even if it's a deal, their customer service is the worst I have ever experienced. They lie and... Read more

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  • Oct 23, 2014
  • Appliances and Electronics
  • Cell Phone Return
  • 1
  • 1
  • 75
  • REVIEW RATING 4/5

* Samsung galaxy S5 'unlocked' phone gives no registered network error. Can't get help from the merchant as the phone is outside 30 day return policy. Installing a new sim card and registering the IMEI number with you network will not resolve this issue. * Eurostar corp in Florida (305) 639 2160 do not service these phones anymore. The other phone number they pass out will not answer or return... Read more

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