Factory Outlet Store Complaints and Reviews

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Factory Outlet Store
Main address: 1410 Broadway 20th Floor 10018 New York NY
(800) 816-0810, , saleshelp@factoryoutletstore.com
  • 89+1 mobile complaints
  • $16.7K claimed losses
  • $185 average
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  • 2 days ago
  • Appliances and Electronics
  • Cell Phone Return
  • 2

* Samsung galaxy S5 'unlocked' phone gives no registered network error. Can't get help from the merchant as the phone is outside 30 day return policy. Installing a new sim card and registering the IMEI number with you network will not resolve this issue. * Eurostar corp in Florida (305) 639 2160 do not service these phones anymore. The other phone number they pass out will not answer or return... Read more

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  • Oct 15
  • Online Shopping
  • Tv Return
  • 44

DO NOT EVERY ORDER ANYTHING FROM THESE CROOKS! FactoryOutletStore This is by far the worse internet store in the entire world. I ordered a 3100.00 Panasonic computer. Never heard anything about my order no emails no phone calls. I finally called them and received no service or help at all. After several calls they got me to someone who called my bank with me on the telephone to confirm the... Read more

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  • Oct 09
  • Online Shopping
  • Product Return
  • 20

The product we ordered didn't work and they did every thing possible to keep us from sending it back. Made promises about sending us a free return label - never did it. Their customer services stinks and we'll never, ever buy another product from them. They say they are in Brooklyn, NY but I doubt that as it is difficult to understand each person I spoke to. It is difficult enough to purchase a... Read more

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  • Oct 01
  • Appliances and Electronics
  • Product Delivery Delay
  • 40

SCAMMERS!!! Ordered product from theses idiots with same day shipping.10 days later I haven't recieved it yet but they say they shipped it the same day . After talking to them today they say that it takes 2 or 3 days just to process the order. The company's representatives don't speak good english or understand it, they seem to just talk in circles. Beware this company is no good and a bunch of... Read more

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  • Sep 30
  • Shopping
  • Refurbished Gps
  • 25

I purchased a GPS from this company over the phone about 2 and half months ago. When I received the GPS I found out that this is a refurbished GPS…(their representative never told me). I called the company up and requested my money back. I returned the GPS and the representative told me that I will get my money back in a few days… I called them already about 15 times and I got just half of my... Read more

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  • Sep 23
  • Online Shopping
  • Power Cord
  • 33

I ordered a power cord for a Garman 205W GPS. I received a totally different and unuseable cord 10 days later on the day before I was leaving for an extended trip. I called customer service as soon as I opened the package. The person sounded like she was on the opposite side of the world, had extremely poor English and was extremely difficult to understand. After many request to repeat what she... Read more

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  • Sep 22
  • Appliances and Electronics
  • Saint Clair Shores, Michigan
  • Samsung Cell Phone
  • 17

Bought Note 3 brand new June 2 2014, August 1 2014 it failed, something about the Android Processor failing. They had me mail my phone to the Samsung service center for service. Every time I call they say that they are "waiting on parts"!! It is now September 22 2014, I've tried to be polite and as patient as one can be, but that is not working at all. I think they are waiting on me to buy a... Read more

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  • Sep 21
  • Shopping
  • Refrigerator Water Filter
  • 28

Back in Aug. 2014, I was looking for water filter replacement for my refrigerator, it's 4396508 for Whirlpool. I found they were on sale at FactoryOutletStore.com with a package of 6 for $95.70. To make sure they were as advertised, I called their number to talk with a sale rep who was probably not located in US. He confirmed to me that they were Whirlpool OEM, not compatible replacements. Then... Read more

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  • Sep 12
  • Shopping
  • Online Order
  • 87

Worst Experience ONLINE SHOPPING EVER! Ordered over $1,200 in phone electronics on 9/6/2014. I have a few issues with the way my order was handled but I will let you the reader determine if I'm off base. 9/6 received a e-mail that ordered was placed. 9/8 received e-mail that I needed to fill out a Credit Card Authorization Form, (Ok I work in the Luxury Resort Industry, we ask this for third... Read more

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  • Sep 11
  • Products
  • Boston, Massachusetts
  • Wrong Battery
  • 29

This company sent me the wrong battery, after taking two weeks to get to me. I could never get a customer service rep on the line-- I called three times and waited for almost 1/2 hour and just couldn't waste any more time. Their response via email to me getting the wrong product was that I would have to file a form and pay a 15% re-stocking and pay to have the battery shipped back. I had to... Read more

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