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  • Customers like
    • Product i ordered1
    • Sales staff1
  • Customers don't like
    • False description of product6
    • Unprofessional staff5
    • Rude staff3

  • 1 day ago
  • Appliances and Electronics
  • Magellan Gps
  • 8
  • REVIEW RATING 4/5

BUYER BEWARE HERE!!!!!!!!!!! In my opinion their main item to sell is fraud. You buy something and they backorder, and then when it's defective and you want to return it....."well, you didn't return it within 30 days". DUH - you didn't ship it for 40 days. I'm not stopping until I get a refund! And they keep trying to send me to the extended warranty people, when that doesn't kick in for 90 days... Read more

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  • 1 day ago
  • Appliances and Electronics
  • New York, New York
  • Garmin Gps
  • 5
  • REVIEW RATING 3/5

30 day money back guarantee misleading. There is no guarantee, you pay shipping both ways and a 15% restocking fee if you return something. I am $40 in the minus for a GPS returned. They should be up front what the Guarantee is, not hide it in the small print. The web site is misleading, they have had a 2 day sale now for a month. Going to cut my losses and go to Costco, it’s only a few... Read more

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Agree with all the complaints very true. Avoid this site. Watch your credit cards. Add comment

  • Aug 24
  • Appliances and Electronics
  • Butternut, Wisconsin
  • Innotek Invisible Fence Transmitter
  • 11
  • REVIEW RATING 4/5

I ordered a replacement transmitter for my invisible dog Fence. They were able to see a previous order and part number for one I had bought from Radio Fence. I paid extra for two day shipping as my Fence didn't work. When it didn't arrive I called. They said our address was bad and they needed to confirm it but we hadn't returned their call. (I confirmed the address when I ordered and they had it... Read more

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  • Aug 19
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Challis, Idaho
  • Battery
  • 34
  • REVIEW RATING 3/5

I purchased a laptop battery, and it arrived to me on July 7, 2015. On August 12, 2015, the battery completely died. It had minimal use -- I had used the battery as the sole source of power for approximately 1 hour a day. In comparison, the laptop battery which came with the original computer lasted over 5 years! When I contacted Factory Outlet Store, they informed me that the 1 month... Read more

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  • Aug 13
  • Furniture and Decor
  • Medford, New York
  • Simmons Beautyrest Recharge Melnick Plush Pillow Top Mattress
  • 32
  • REVIEW RATING 4/5

On July 2nd, 2015, I placed an order for a Melnick Beautyrest Recharge Mattress with the Factory Outlet Store. I was assured that I would be receiving a brand new mattress directly from the factory. I was also told that this mattress was made to order and that it would take about two weeks for me to receive this delivery because of the holiday weekend. On July 21st, I called to enquire about... Read more

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  • Aug 13
  • Online Shopping
  • Minneapolis, Minnesota
  • Online Shopping Experience
  • 24
  • REVIEW RATING 4/5

Sales staff were great, got me to a product that was right for my needs. They sent me the wrong item which created issues on my end. I called in and talked to Vivian who said a manager would get in touch with me by 4:00. I called a little before 4:00 since no call and was given all kinds of delays about talking to a manager. Apparently, they leave at 4:00. About twenty minutes later after... Read more

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  • Aug 06
  • Appliances and Electronics
  • Iowa, United States
  • Garmin Nuvi 3590Lmt Gps
  • 101
  • REVIEW RATING 4/5

I ordered a "refurbished" garmin Nuvi 3590 from the website on a Tuesday. Nothing showed up online in my account for orders. I called on Monday to check on the order and the call side was professional. Using my credit card numbers my order was found and was shipped with an expected deliver of Wednesday. Order arrived on Wednesday and in deed is a Garmin Nuvi 3590. I opened the box and found a... Read more

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  • Aug 05
  • Appliances and Electronics
  • Compton, California
  • Factory Outlet Store Online Order
  • 21
  • REVIEW RATING 4/5

Useless lying Indians a total waste of time sent the wrong item lied to disconnected on the phone a totally repulsive experience !!!!!!just a total waste of time never again misled bluffed very unprofessional should not be in business in a civilized world they should stick to liquor stores or car washing they should not have any human contacts they told me they would send the item they never sent... Read more

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  • Jul 24
  • Boats and Bikes
  • St. Petersburg, Florida
  • Minn Kota Trolling Motor
  • 37
  • REVIEW RATING 4/5

My husband bought a MinnKota trolling motor on 6/22. We received it 6/25. Upon examination, the product photo on site did NOT match the description - we had to return it. The start of the POOREST service I have ever received! Request for RMA# on 6/29 (told to wait 24-48 hours); 2nd request, July 1, 3rd request July 3, RMA issued 7/8 (notice it does NOT add up to 24-48 hours!). We had to pay... Read more

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