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1.6 Based on 49 reviews
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  • Customers like
    • Product i ordered 2
    • Sales staff 1
  • Customers don't like
    • Unprofessional staff 6
    • False description of product 6
    • Rude staff 3

On 5/13/2016 I went online to find a heart rate monitor. At the Factory Outlet Store I found one. On the front page under Fitness and Outdoor I clicked on the "Polar" Icon. The page came up showing Polar products on the top right of the page is a tab for “Heart rate monitors” Click on it and up comes a page showing the “Polar FT1” heart rate monitor system. In the bottom right hand side of this frame there is, written in blue, the question... Read more

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Ordered Hummingbird Helix 9 as pictured on their Website. Did not receive what was pictured. Pictured was a Helix 9 DI for $677.95. Received a Helix 9 sonar/gps. Picture does not depict item correctly. False advertising. They will let me return the unit I received but will not send me the one pictured in their advertisement. I want to talk to a person with Factory Outlet above manager level when you call the normal customer service number. Read more

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My husband saw online price of 2 Garmin cords and the price stated was 2 for $19.95 with free shipping. The price for 1 was $14.95. Husband called in order for 2 Garmin cords for $19.95 with free shipping. Received order. Contained only 1 cord. Called to ask for at least the $5 difference and they said there were authorized to refund $3 only. Husband argued. They were rude and *** and he finally hung up. We can only hope the cords will... Read more

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Poor customer service. Rude staff. Placed order and received no confirmation. Had to call to find status. 45 minutes on hold. Add comment

"I have made at least 10 to 15 attempts trying to get them to take back my mattress. When we received it it had a dip in one side. We contacted them and they asked for pictures. We took pictures. Then they asked for more pictures and then more pictures. I called him on the phone I told him I 80-year-old father was trying to sleep on this and have a backache. I asked him to send somebody out to look at it. But they refused. We still have not got... Read more

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I ordered a Plantronics wireless headset and was not informed of any delay in processing my order. After a week and after my account was charged I called for a status and was told it is on "Manufactures back order" and it would be in the next week-next week same story-next week same story. After 4 weeks I cancelled the order. I don't think they can even get these devises, all they want is your money!Their customer service representatives are... Read more

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I purchased two Makita Drill rechargeable batteries costing over $52. When I tried to recharge the batteries, they would not recharge, but tripped the charger breaker. My old batteries still work and recharge correctly. Two telephone calls to Factory Outlet Store and I was told by the Manager named Tracy, that the batteries were past 30 days and I was pretty much out of luck. Then she told me the batteries were replacement batteries and not OEM,... Read more

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Ordered a product. During the order process a pop up ad appeared telling me to call a number to "claim a $25 Visa gift card for your order today". Blocked the ad, finished the order process. Ad was again on the page. I called the number and instantly was asked lots of information. I told the person I first wanted to know about the gift card, was hung up on. Called again, another person launched into a sales pitch, I stopped him and asked him if... Read more

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Called prior to placing order to confirm water filter for refrigerator was in fact made by LG. They confirmed it was. I ordered the filters and got other than LG made refrigerator filters. Called Customer Service and they hung up. Emailed them and did not get any response. Clearly, it is intentional to indicate product is LG when it is not. I do not wish to use after market filters for concern that they could cause problems or have contaminants... Read more

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WARNING***WARNING***WARNING DO NOT purchase from factory outlet for your gps systems they send you remanufactured equipment and on ly refund up to 30 days.. Prices are not bel0w retail Add comment

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