Factory Outlet Store Complaints and Reviews

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  • Customers like
    • Product i ordered1
  • Customers don't like
    • False description of product5
    • unprofessional staff4
    • Overall experience at all4

  • May 23
  • Laptops and Tablets
  • Cape Coral, Florida
  • Laptop Battery Replacement
  • 2
  • REVIEW RATING 4/5

STAY AWAY FROM THIS COMPANY...THEY ARE CROOKS!!! I needed battery for my HP laptop and checked HP's website for instructions to get correct battery. Wesite says not only is model/number needed but also the product number. I checked the website for Factory Outlet and found battery showing nodel number but no where was product number referenced. I called for help. After providing laptop model... Read more

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  • May 21
  • Appliances and Electronics
  • Los Angeles, California
  • Laptop Battery
  • 12
  • REVIEW RATING 4/5

I have no complaints about the purchase and delivery. However, when I got the product it didn't match up with my laptop, so I had to return the product. This was a battery for my laptop and apparently there are so many varieties that it is difficult to match exactly. When I went to return the product I found that first, there is a 15% restocking fee. Second, I had to pay for return shipping. ... Read more

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  • May 07
  • Products
  • Colchester, Vermont
  • Cords
  • 24
  • REVIEW RATING 4/5

These people told me ordering from them would get me real Tom Tom parts, well what I got was two cords one a Garmin and the other a GoGo that didn't even fit. I called in and I think they must be off shore or something as they gave me the run around and would ship me a label! I am calling American Express as they will take it off of my bill! I was quite insistent as I found the same type of... Read more

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  • Apr 29
  • Equipment
  • Super Swamper Tires
  • 35
  • REVIEW RATING 4/5

Factory outlet store LIED to me to get my money!!!! then tried to stall cancellation to trade for something else!!! I specifically called to verify inventory... the person on phone said it was in stock... A total LIE!!!! This cost me a week of my life and hours of your BS!!!! Dont LIE to your customers!!!!!!!! This could of been awesome but instead you charged my credit card for something you... Read more

Was this review helpful? 3 1

  • Apr 21
  • Boats and Bikes
  • Venice, Florida
  • Trolling Motor
  • 66
  • REVIEW RATING 4/5

On 4/18/15 I ordered a trolling motor for $300. On 4/20/15 I check the order to find that it was canceled. Customer service told me that there was a problem with the credit card that I've been using for many years without problems. I was advised to reorder. After checking my account and seeing that the $300 was credited back I reordered using my wife's card. On 4/21/15 I checked my order and it... Read more

Was this review helpful? 2 0

After receiving 2 wrong batteries i finally received , i thought, the one i ordered. Not...not samsung. Made in China. Never charged in my phone. Have been told i will get a refund. Add comment

  • Apr 12
  • Products
  • Land O Lakes, Florida
  • Ge Smartwater Filter
  • 77
  • REVIEW RATING 4/5

I SPECIFICALLY searched for a GE SMART WATER filter and THEY SHOW IT, EXACT model the photo they display and click on that you want it. I BELIEVE I AM BUYING what they not only say but the PHOTO of the exact filter I NEED. THEY MAIL ME SOME NO NAME KNOCK OFF JUNK. I double checked, ENLARGED THEIR photo to BE SURE it was GE smart water filter, the exact one I WAS REPLACING and I get some NO NAME... Read more

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  • Apr 05
  • Appliances and Electronics
  • Canton, Ohio
  • Garmin Nuvi 2555Lmt
  • 31
  • REVIEW RATING 3/5

Purchased Garmin 2555LMT with Lifetime Traffic Updates. Received the item, but it required a traffic update receiver cable and only received a regular power cable. Called customer service the first time and they said that traffic was built in, no cable was required. Said okay I will try it before I call again. Plugged in the Garmin and it told me that a traffic receiver cable was required to... Read more

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  • Mar 25
  • Appliances and Electronics
  • Columbia, Maryland
  • Online Order
  • 98
  • REVIEW RATING 5/5

Completed Dissatisfied! Do not buy products here! I ordered and paid for a Garmin Product at the online Factory Outlet Store on 2/28/2015. They indicated product availability and offered a standard 2-5 day estimated delivery. After the product did not arrive, and without any communication from the "store", I tried to track the shipment online but only received a confusing note that they were... Read more

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  • Mar 23
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Toledo, Ohio
  • Digital Chip
  • 36
  • REVIEW RATING 4/5

I ordered a chip for my garmin and the sales person told me that it was the chip that would work for me it arrived and it was the wrong chip and now im being charged with a fee this is very wrong you should be willing to go to any leinghth to make my order right if you get people that understand the products that they are selling these things will not happen I never owned one before and I took... Read more

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