Factory Outlet Store Complaints and Reviews

1.6
  • Product i ordered1 votes
  • Rude and unprofessional liars2 votes
  • False description of product2 votes
  • No one helped me1 votes
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  • 2 days ago
  • Online Shopping
  • Tucson, Arizona
  • Toothbrush
  • 1
  • REVIEW RATING 4/5

I ordered Philips toothbrushes #1406034 and you sent me #1410234. I want the right order. I have been hung up on twice and talked with people who do not speak English twice. All I want are replacement brushes for my sonicare. I understand mistakes happen, but couldn't you have a simpler method of correcting them. All I'm asking for is what I ordered. If you do not have the product, it would... Read more

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I ordered a $1200 GPS system and did NOT receive it. Plain and simple. I'm going through a chargeback process with my credit card company because they are now hanging up on me after a ton of phone calls. Add comment

  • Feb 24
  • Appliances and Electronics
  • Mobile Phone System
  • 17
  • REVIEW RATING 4/5

I bought a mobile phone system. The first one they sent did not work. I shipped it back at my cost after having been told that the shipping costs would be reimbursed. They sent a second system. It, too, did not work. Moreover, they sent a different model than the one I ordered. I sent it back for a full refund, as I did not wish to do business with them anymore. This time they provided a pre-paid... Read more

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  • Feb 21
  • Appliances and Electronics
  • San Antonio, Texas
  • Cell Phone Battery
  • 8
  • REVIEW RATING 3/5

I ordered cell phone batteries. They did not fit my phone , they were too long and the connectors were on the other side from where they were supposed to be. While they had the correct model number, they were not the correct batteries. Like other reviewers here, I should have read the reviews. Please, under no circumstances order from this company. Do not order from this company. Do not order... Read more

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  • Feb 19
  • Appliances and Electronics
  • Parker, Colorado
  • Samsung Refrigerator Water Filter
  • 16
  • REVIEW RATING 4/5

The replacement filter this co. (FactoryOutletStore.com) sent me is a very cheap low quality filter. My Samsung Filter (DA2900020B or HAF-CIN-EXP) is a much higher quality filter which meets NSF42 and NSF53. NSF53 filters out Lead, Mercury, Cysts, and other very small particles. This cheap Water Sentinal WSS-2 filter meets none of these requirements and the description on their website is... Read more

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They charged me $60.00 plus $13.00 dollars for shipping. Lied to and said it would, from someone who dosn't speak English. Cost me over $73.00 for nothing!! Their ratings they show has to be wrong. Add comment

  • Feb 04
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • New York, New York
  • Panasonic Headset
  • 21
  • REVIEW RATING 3/5

WORST EXPERIENCE EVER!! ordered a Panasonic headset with an amplifier. first they didn't send me an USB power source cord which meant I couldn't use the product. Asked for exchange and they send me back only the headset (amplifier was kept at the office) then they say the cords that were in the first package is not included (which is not true because I physically connected the products together... Read more

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  • Jan 24
  • Shopping
  • Portland, Maine
  • Navigation Equipment
  • 1
  • 1
  • 55
  • REVIEW RATING 4/5

Should have read reviews first. Shame on me!!! I ordered two Garmins because I was not sure which one I would want. I asked specifically if I would have to pay for the shipping and they indicated that I could go on the website and run off a shipping label and I would not have to pay for shipping. I would never have ordered "refurbished" items/products for Christmas presents had I known they were... Read more

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  • Jan 12
  • Equipment
  • San Jose, California
  • Garmin Navigator
  • 41
  • REVIEW RATING 4/5

Ordered a Garmin 2455lmt. When I received it, it was missing the 3D traffic cable. Customer support promised they would send the missing cable. 10 days later, they shipped me just a power cable. I call in again, which routes to India, and was told that the 3D Traffic cable was too expensive for them to ship. I have now shipped this unit, including the incorrect cable they shipped me, back to... Read more

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  • Jan 03
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Pro Truck Driver Gps
  • 81
  • REVIEW RATING 3/5

I ordered a Pro Truck Driver GPS unit for my son who was going back out the morning after Christmas. I ordered the product like I did everywhere else online. They then send me an email and call me from somewhere in India(I think) asking me to send in verification???? I have NEVER been asked that for an online order before. Well after 3 phone calls, 2 faxes & 4 emails while spending over 2... Read more

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