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Updated by user Feb 13, 2016

Since your door will not work we want a full refund!

Original review posted by user Feb 12, 2016

I ordered a doggie door from Factory Outlet store. I rec'd the wrong door when I called they said send it back, which I had to pay for and they would send me another one.

I was upset that I had to pay to send it back, as the post office was also, which was 15.00. I waited and still no door. I called they had credit me back the $56+. Again I told them that I wanted the right door.

They recharged me and sent me again the wrong door. When I called and talk to a mgn she was rude and told me to send the door back at my expense. She kept asking me for a order number which I did not have. I even sent a picture of the door I wanted and she said "we don't look at pictures" and without the number nothing she could do.

I am sure if you check your records you'll know who she is. She didn't even try to help me. I finally called PetSafe and explained my situation they were also shocked and offered to send me a flap free of charge, just I pay postage. They were very helpful.

I have dealt with factory outlet but never again and I will spread the word to family, friends or whoever. I recommended your company to others, big mistake. The wrong order number fos592****e, factory outlet store, 575 underhill blvd, unit 350, Syosset, ny 11791...1-80*-816-**** Dottie T Smith.

Whoever the so called Mgn is you need to teach her people skills.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Location: Klamath Falls, Oregon

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Guest

No My problem has not been taken care of. So far I have been told I will get reimbursement for the postage which I haven't rec'd as of yet.

Also they took

out 62.95 and only refunded me 52.95. I am 30.00 in the hole and no door flap because of your company and JERKS for mgn.

Dottie T Smith order number FOS602****E. I don't have to go anonymous, I backup my compliant!!!

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