Factory Outlet Store
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Factory Outlet Store Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Factory Outlet Store has 1.6 star rating based on 237 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Product i ordered, False claim for shipping times, Promised value of item ordered.
Cons: Customer service, Lack of customer service, All of customer service department.Recent recommendations regarding this business are as follows: "Don’t buy from here —you will be charged and not receive your product", "Avoid No updates", "Do not order!", "Don’t use this company and be careful of others with big sale promotions", "Not to order from them".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Factory Outlet Store has 1.6 star rating based on 237 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Product i ordered, False claim for shipping times, Promised value of item ordered.
Cons: Customer service, Lack of customer service, All of customer service department.Recent recommendations regarding this business are as follows: "Don’t buy from here —you will be charged and not receive your product", "Avoid No updates", "Do not order!", "Don’t use this company and be careful of others with big sale promotions", "Not to order from them".
Most users ask Factory Outlet Store for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Factory Outlet Store Reviews
"The Tote Bag Marc Jacob"
I bought 2 of ( The Tote Bag) by Marc Jacob. The colors were (1) Brown and (1) Red. I love them and i eant to order the Blacl but i cant find the site or know...
"Very disappointed in trying to get ahold of them."
The salesperson sold me a minn kota motor an sold me a footpedal with the motor which I wanted but the footpedal is not compatible with the motor an I've been...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Alpena, Michigan
Very disappointed in trying to get ahold of them.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Never received shipment
- Nine
- Was charged and never received the product
Preferred solution: Full refund
User's recommendation: Don’t buy from here —you will be charged and not receive your product
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Poor customer service
- Price is affordable
- You will never receive it
Preferred solution: Deliver product or service ordered
User's recommendation: Do not order!
Joplin, Missouri
Order FOS1246****E ordered 11/28/23 , haven't heard anything about being shipped
Joplin, Missouri
Order FOS1246****E ordered 11/28/23 , haven't heard anything about being shipped
I was told my order cannot be found
Preferred solution: Deliver product or service ordered
User's recommendation: Avoid No updates
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Denver, Colorado
Never received order.
User's recommendation: Don’t use this company and be careful of others with big sale promotions
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Checking on order status
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
The Tote Bag Marc Jacob
- Great bags
- Difficult ordering more
Preferred solution: Tracking number to purchase more bags
User's recommendation: I love my ( The Tote Bag) great quality
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Horrible Service, Policies, Procedures and Practices
1 - Ordered a "new" transmitter (Dogtra) to replace my lost one on 11APR23 and received the order on 14APR23.
2 - The "new" transmitter was not in original packing and only placed into a manila bubble wrap envelope with a packing list.
3 - The "new" transmitter was defective upon receipt (the second/middle digit that indicates power levels did not work).
4 - Called FactoryOutletStore.com (FOS) to request a new transmitter and was told they could NOT send a new one until the old was received by them first. So...
Due to THEIR error (shipping a questionably "new" item that didn't work correctly), I was now going to be forced to be without a transmitter until they get the old one back.
5 - I asked for them to ship new one while I kept the old one. Upon receipt of properly operating transmitter, I would return their defective one (in order to maintain training for my me and my dog). NOPE! Their "process" won't allow them to ship me a properly working item while I still kept the one they sent earlier, unless...
I pay for a new one FIRST! In other words... I have to literally pay for their mistake.
6 - They had all my payment information (and could have charged me if I decided to keep the inoperative transmitter (Why I would do that, I have NO idea.) and they were going to send a return shipment label for the broken one (so they had the means to track the return)... NOPE!
7 - I went from the guy that answers the 800 number to "Scarlett" (that sounded more Hindi than American) in "escalations" to "Jane" (Scarlett's Hindi neighbor) and still got nowhere.
8 - Their business practices are simply wrong.
If you ship someone a POS item, then you need to make it right.
I will NEVER do business with these people and I cannot recommend them for ANYONE - unless you like getting screwed over.
Tip for consumers:
I truly have nothing good to say about the business practices of this company. They know they're wrong and only want your money.
Products used:
Dogtra 280C Transmitter
- Great selection
- It is all garbage and not supported by the company
Preferred solution: Amend/Change company "process(es)" to support customers.
User's recommendation: Do NOT Conduct ANY Business with These People... EVER!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Phoenix, Arizona
Have NOT received my order
User's recommendation: DO NOT PURCHASE from this Website they accepted my order prodded payment NEVER shipped order
Hazel Park, Michigan
Cancel order
User's recommendation: Not to order from them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Newark, New Jersey
I am trying to up date my nformation
New York, New York
My ordered is not delivered
User's recommendation: Its a scam
Market Harborough, Leicestershire
Not delivered.
Bellevue, Washington
Cancel order #1998
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