Adrin Vhx

Refund

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Had to pay for the got the return then a restocking charge so you can see why O am not happy
View full review
Loss:
$20
Reason of review:
Poor customer service

Preferred solution: Full refund

CHARLES A Fdp

Offer said XXL T Shirt, received wrong size

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I placed an order that included a free XXL T-Shirt. Order arrived today, there was a size L shirt in the package. This does me absolutely nothing for me. I cannot fit into a size L shirt. https://www.factoryoutletstore.com/products/humminbird-410940-*t-shirt-wtransom-mount-transducer#full-description Link clearly states XXL for the shirt size. Called the help line, I was quickly told there was nothing they could to do correct the problem. Wtf Wtf Wtf
View full review
Loss:
$40
Cons:
  • All of customer service department
  • Sucks
  • False description of product
Reason of review:
Not as described/ advertised

Preferred solution: Deliver product or service ordered

Bonnie L Qqr

Sales order employee hangs up as customer tries again to reply to his question.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
It is a no-no to ever hang up on a potential customer! The foreign sounding male did not comprehend why I declined to buy a certain toothbrush head he offered at a discount. I was nearly ending the call but he re-asked why I declined, and when I repeated what I had said he abruptly hung up. Foreigners may know words in English but they have not learned how to understand American conversation. Naturally, I will never again call Factory Outlet. It is up to management to train its employees in public relations and courtesy.
View full review
Cons:
  • Single contact with them
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Jaaziel Mwz

Panasonic teephone problem

I received the same choices when I called using my cell phone. I got a Thank You and Good Bye.
View full review
Cons:
  • Situation not remedied
  • No willingness to remedy their mistake
Reason of review:
Poor customer service

Preferred solution: Help me find out what product I need to get my phone working again.

Anonymous

Difficult to deal with and impossible to cancel orders

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
The ads do not make it apparent that the product is "refurbished" and if you attempt to cancel an order by calling the contact number provided to cancel an order (1-80*-721-****) you find the customer representative does not speak or understand English. They attempt to continue to transfer you to another non-English speaking person and to sell you more product. Called twice to cancel an order less than 15mins after purchase and could not get a cancellation verification. Had to contact my credit card provider to file a complaint and not to process the order fee.
View full review
Loss:
$90
Cons:
  • Unclear product information
  • Poor customer service non-english speaking reps
  • All of customer service department
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Anonymous
map-marker Delray Beach, Florida

No help

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
cut off 3 times. worst customer care.
View full review
Reason of review:
Poor customer service
Darren R Puo
map-marker Flushing, New York

Fraudulent Company

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I ordered a Rand McNally truck GPS and selected next day delivery, the package was supposedly delivered while I was working and left on the porch. I contacted FactoryOutlet to advise that I never received item they claimed to have started an investigation but only thing they did was contact fedex and filed a claim to see if fedex would reimburse them for the item. Once fedex denied their claim they wouldn’t send me out another item nor would they refund me my money. THIS COMPANY IS FRAUDULENT AS *** ALSO EVERYONE THAT WORKS IN CUSTOMER SERVICE HAS A HEAVY ACCENT WHICH FUTHER LEADS ME TO BELIEVE THIS COMPANY HAS DONE THIS MANY OF TIMES TO CONSUMERS BUYERS BEWARE. When I asked for headquarters number and or address from customer service supervisor is claimed she couldn’t give out info nor could I write into anyone.
View full review
Loss:
$344
Cons:
  • Entire expierence
  • Lack of customer service
Reason of review:
Problem with delivery

Preferred solution: Full refund

Jayleen Mzx
map-marker Los Angeles, California

Bought jones ear buds second hand and can’t pair to my iPhone 7s plus

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I bought a pair of Jones ear buds second hand and they won’t pair so can someone give me a call at+131******** or my email is KEvo55two@***.com please thank you
View full review
Reason of review:
Damaged or defective
Erby Mex
map-marker Las Vegas, Nevada

Help with fax machine

I can’t get it to send my fax only one page went now nothing printout states document jammed it’s not! Then no document there is! Says to push ‘-‘key??’them plus’+ key ?!!dont understand frustrated paper in no jam what!!!??
View full review
2 comments
Erby Mex

I bought a dress listed on Facebook did not get it on time for occasion did not fit so I want to return it!I DID NOT KNOW IT WAs Coming FROM CHINA if known would not have o want a refund and a return label to return it ASAP thankyou Elizabeth atkins

Erby Mex
reply icon Replying to comment of Erby Mex

When can I expect to hear from you????

View more comments (1)
Anonymous
map-marker Surprise, Arizona

Trying to find my order

I am waiting for your order #FOS973****E which is either coming by USPS of FEDEX can you please tell be which one and when it will be delivered. There seems to be a discrepancy as to which one is sending this . FEDEX says its due 9/19 USPS says it was delivered on 9/13 but it most certainly was not. Thank you, Cheri Dempsey
View full review
Reason of review:
Order processing issue
Nickia Dno
map-marker Hailey, Idaho

Getting upset

All I want is an instruction book on a 280C Compact trainer
View full review
Greg K Rin

As bad as could be

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
i am trying for several days to get help with magellan gps all representatives gives phone numbers of sales site everything but not gps help it sound like some kind of mafia from India factory phone number impossible to get anywhere magellan gps is a good product but no service
View full review
Loss:
$150
Reason of review:
Warranty issue

Preferred solution: Let the company propose a solution

Mark C Rjm

EXPECT NO HELP IF NEEDED

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Purchased a new trolling motor that was defective on receipt. Called customer service and was told I would be called by specialist that handles that product. Never received a call back. Had to take unit to factory authorized service center for repair/replacement. This site not connected to Motorguide in any way!
View full review
Cons:
  • Customer service and refund policy
Reason of review:
Damaged or defective

Preferred solution: I’ve already handles the situation.

Anonymous
map-marker Cumming, Georgia

No experience whatsoever. I have no idea who they are.

Yet I have a charge from them for $17.01 on my Wells Fargo credit card report. How do they do this- charging someone who never bought anything from them? This is FRAUD! The Bosch SHX43P15 is a dishwasher. Mine is a GE Nautilus and it works great. FRAUD! FRAUD! FRAUD!
View full review
Reason of review:
Problems with payment
Anonymous
map-marker Tupelo, Mississippi

Terrible

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Received phone without programming instructions. Cannot reach by phone. E-mail requests not responded to. Need to return if no HELP, phone is un-usable without instructions.
View full review
  • 1
  • ...
  • 9
  • 10
  • 11
  • 12
  • 13
  • ...
  • 33