Not resolved

I told them I wanted a small rollator for a person that was 5'2inches. And that was lightweight.

They sent me a rollator much larger than I requested. Then I told them I wanted to return the item for a refund, because they sent me something I didn't order. Then I found out that not only would I have to pay for the return shipping for the rollator - but that there was a 15% restocking fee! I will never do business with the factory outlet store again.

They deceived me by pretending to have exactly what I wanted to order and then sending me the wrong thing. The factory outlet store is dishonest and unscrupulous.

They are sleazybags to stay away from. Don't waste your time or your money on these crooks.

Product or Service Mentioned: Factory Outlet Store Customer Care.

Reason of review: Order processing issue.

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