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I purchased replacement batteries for AT&T cordless phones. They shipped batteries for a comparable VTech phone.

I have used the VTech compatibles before and they don't last as long. When I asked if they had the right batteries in stock - the ones I ordered, the customer service rep obviously lied when he said they were probably out-of-stock and I was sent a compatible. He didn't have a clue if the ATT batteries were in stock or not. I want what I ordered.

Not surprised with the many complaints here.

Told a supervisor would get back to me in 24-48 hours. That alone says they don't care about customer service.

Review about: Factory Outlet Store Customer Care.

Reason of review: Order processing issue.

Monetary Loss: $33.

Preferred solution: Deliver product or service ordered.

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