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I ordered a $159.99 Lazy Lagoon float for my four sons several days before leaving for our lakeside vacation. With the wonderful 3-5 day shipping we would definitely receive it in time. Instead we were shipped a $19.99 life line rescue line. I called regarding the company's error and 10 days, 14 calls and a vacation later I have 4 very disappointed sons and a rescue life line that cost me $159.99.

Steer clear of this company and spread the word.

Worst online purchase experience I've ever experienced.

I hope to save others the agony of dealing with this company.

This reviewer shared experience about "order processing issue, customer service " and wants this business to "the item i ordered delivered to me by 9/4 which will be 13 days after item ordered" as the author lost $160. The author is overall dissatisfied with Factory Outlet Store and uploaded a picture. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

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