Factory Outlet Store - Customer service
I ordered a $159.99 Lazy Lagoon float for my four sons several days before leaving for our lakeside vacation. With the wonderful 3-5 day shipping we would definitely receive it in time. Instead we were shipped a $19.99 life line rescue line. I called regarding the company's error and 10 days, 14 calls and a vacation later I have 4 very disappointed sons and a rescue life line that cost me $159.99.
Steer clear of this company and spread the word.
Worst online purchase experience I've ever experienced.
I hope to save others the agony of dealing with this company.
Reason of review: Order processing issue, CUSTOMER SERVICE .
Monetary Loss: $160.
Preferred solution: The item I ordered delivered to me by 9/4 which will be 13 DAYS after item ordered..