I bought a 2 pack of water filters for my refrigerator. I have been buying 1 at a time for 2 years.
No problem. My 1st filter in the 2 pack was fine. Then came time for the 2nd filter 6 months down the line, and the water tasted terrible! I called Samsung Factory Outlet about my filter, and was told that since it had been 6 months since my purchase, I had no warranty.
Explained I had only used the 2nd one for 1 week, didnt matter. I was told there was nothing they could do. I asked to speak to a supervisor, 4 days later I got a call back. It was explained to me that the problem was I bought a 2 pack.
1 filter has a 6 month warranty. If I had bought a 3 pack, I would have an extended warranty of 12 months! Stupid me, I only bought a 2 pack.
So, I paid $50 for 1 filter(essentially). I told the supervisor she just lost a customer, but, she didn't care.
Review about: Water Filter.
Reason of review: Warranty issue.