Contact Factory Outlet Store Customer Service
Factory Outlet Store Phone Numbers and Emails
Toll-Free Number:
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(855) 661-9129
Customer Service:
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(855) 661-1284
General Info:
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(800) 816-8010
Sales/ Reservations:
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(855) 661-1284 ext 1675
Factory Outlet Store Emails:
Factory Outlet Store Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Factory Outlet Store Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Factory Outlet Store is 8556619129. 69% of consumers used this number to address their issues and concerns.
The average hold time is more than 30 min. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Factory Outlet Store may ask you for the following information to identify you as a customer: order id or tracking no or first and last name.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Factory Outlet Store Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Factory Outlet Store is 8556619129. 69% of consumers used this number to address their issues and concerns.
The average hold time is more than 30 min. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Factory Outlet Store may ask you for the following information to identify you as a customer: order id or tracking no or first and last name.
People call Factory Outlet Store mainly because of request for information, product/ service, shipping and delivery.
14% of the consumers who called the company’s customer support stated that their issues were resolved.
The best email to contact Factory Outlet Store is help@factoryoutletstore.com. 94% of customers use this email address to address their issues and concerns.
Contact Information
Factory Outlet Store Website:
Factory Outlet Store Help Center:
Corporate Office Address:
How Good is Factory Outlet Store's Customer Service?
Summary of Factory Outlet Store Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Factory Outlet Store?
Shipping and Delivery Question:
- “When does my shipment arrive”
- “What does my delivery come in”
- “I'm. Calling. To. Get. The. Tracking. Number. For 2 items I. Ordered on. June 26th andjune28th”
Request for Information Question:
- “To place order”
- “I need update on my purchase”
- “About a Package”
Product/ Service Question:
- “Warranty”
- “Complaint”
- “Purchase”
Return/ Replace Question:
- “Want to make an exchange for the merchandise that I paid for”
- “Replace remote”
- “Return because of size issue”
Payments and Charges Question:
- “Can't get thru the payment section for what i want.....want to speak to someone and place my order over the phone......”
- “Coupon issue”
- “Wrongful charge”
Activation/ Cancellation Question:
- “Cancel order1143”
- “Cancel order”
- “Cancel order #1998”
Staff Question:
- “Poor service”
- “Because i am not satisfy for your service”
- “Need purchase document for warranty service”
Refund Question:
- “Refund”
Account Question:
- “My account is it there when I tried to get on my oculus”
- “Cupon Code”
- “HtML hacking into my phone blocking and messing up selection and cost”
Cards Question:
- “To talk to someone i don't have any money on my card to try and get my refund back”
Other Question:
- “Pissed customer”
- “Parts”
- “Problems ordering”
Compare Factory Outlet Store Customer Service To
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