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Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Value for money
1 comment

I have never had such a bad experience buying online. Ordered 6 refrigerator filters.

They sent the wrong ones. When I went to change the filter 60 days later, it would not fit. I called them and asked for a refund or replacement of the correct filters. They refused to refund more than 3 of them, because it had been more than 30 days (even though they had never been unpacked).

Not only that, but they refused to refund anything at all, but would only give me credit for other purchases. Then they told me that they DON’T STOCK THE FILTERS I NEED! I asked to speak to a supervisor and was told that he was busy!

These guys are crooks and I am out $300 for filters that I can not use. AVOID THESE PEOPLE!

Review about: Refrigerator Filter.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $300.

Preferred solution: Full refund.

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After reconsideration, they refunded all my money. The issue is resolved.

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