Not resolved
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

Their Web site advertises their filters as original Honeywell filters, but that is not what you get. I ordered my filters by Honeywell OEM part number, and when they arrived, they were not Honeywell filters, they were generic.

Also, the filter size was not the size that I ordered. Their web site took me to a page that was not the correct size. Deceptive advertising.

And to add insult to injury, they want me to pay to ship them back and charge me a 15% restocking fee because of their mistake. Don't deal with this company unless you want to get ripped off.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $150.

Preferred solution: Full refund.

I didn't like: Lack of customer service, Customer service and refund policy, Deceptive advertising.

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