Product: Factory Outlet Store Customer Care Clear all filters (0 of 11 reviews match)
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It was probably just sitting at the return desk. Took over a month to get the refund minus a restocking fee . So my $150 headset that was defective, cost me $32.00. Very poor customer service. The could care less if you are happy or not. I will never buy from Factory Outlet Store...
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1.6
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Factory Outlet Store Customer Care
I didn't like
  • Very poor customer service
#1260796
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94 no tax, free shipping and will be delivered by Wednesday - so I ordered them, I then called Factory Outlet Store and inquired about my pending order, the rep told me "the batteries are on back order and we should have them in 7 to 10 days, so (as I intended) I...
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3.3
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Factory Outlet Store Customer Care
#1248345
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Then I found out that not only would I have to pay for the return shipping for the rollator - but that there was a 15% restocking fee! I will never do business with the factory outlet store again. They deceived me by pretending to have exactly what I wanted to order...
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Factory Outlet Store Customer Care
#1241199
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I purchased replacement batteries for AT&T cordless phones.They shipped batteries for a comparable VTech phone. I have used the VTech compatibles before and they don't last as long. When I asked if they had the right batteries in stock - the ones I ordered, the...
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3.3
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Factory Outlet Store Customer Care
#1160341
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Factory Outlet Store - Horrible company to do business

I bought a product from this company after I was told by their support staff that it was the correct product. It was not. When I returned it they charged me a 15% restocking fee PLUS their cost of shipping the product to be.{{Redacted}}
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Factory Outlet Store Customer Care
#1124098
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Poorly run business with bad customer service.Sent me the wrong item and then tried to upsell me when I called to get the problem fixed. Had to pay for a new replacement while I retired the wrong item and haven't gotten the refund yet. Called for the replacement item...
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Factory Outlet Store Customer Care
#1104709
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It was my mistake for not doing the research until after I provided my information to purchase a mattress.I ordered the mattress we wanted (brand new "made to order" from the factory) and selected our delivery date and time frame. I called on the delivery date to...
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1.0
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Factory Outlet Store Customer Care
I liked
  • False claim for shipping times
I didn't like
  • Phone run around
  • No answers to questions
  • Rude customer service people
#1081785
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I was told they would send a free shipping label to me since I was wanting an exchange, not just a return.After not receiving the return label, even after they told me they sent it, they then said they would NOT be doing it. This took a total of about 2 hours of my...
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2.1
Product
Factory Outlet Store Customer Care
I didn't like
  • Misrepresentation
  • Customer service
#1069305
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Factory Outlet Store - Wrong batteries for Makita drill shipped
Factory Outlet Store - Wrong batteries for Makita drill shipped
Ordered a two pack of Makita BL1830 and received a two pack of BL1815.The capacity rating of the BL1830 is 3.0 au and the capacity of the BL1815 is 1.5 au. The au rating is how much energy is stored in the batter for length of run time regardless of the voltage of the...
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1.0
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Factory Outlet Store Customer Care
#1025246
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Factory Outlet Store Customer Care Review

Worst service I have ever came across! worst customer service ,worst phones didn't even sent me Android phones and then sent me fake phones don't waste your money
1.0
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Factory Outlet Store Customer Care
#946613
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