Product: Factory Outlet Store Customer Care Clear all filters (0 of 13 reviews match)
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Factory Outlet Store - No problem in returning item

Received a full refund no problem whatsoever
Product
Factory Outlet Store Customer Care
#1432363
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Tried to order a watch. Received an email stating they had additional questions about my payment. I called them and they wanted to know the individuals that lived at the shipping address and individual names with their phone numbers. I told them to ship it to the...
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1.0
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Factory Outlet Store Customer Care
#1397245
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It was probably just sitting at the return desk. Took over a month to get the refund minus a restocking fee . So my $150 headset that was defective, cost me $32.00. Very poor customer service. The could care less if you are happy or not. I will never buy from Factory Outlet Store...
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1.6
Product
Factory Outlet Store Customer Care
I didn't like
  • Very poor customer service
#1260796
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94 no tax, free shipping and will be delivered by Wednesday - so I ordered them, I then called Factory Outlet Store and inquired about my pending order, the rep told me "the batteries are on back order and we should have them in 7 to 10 days, so (as I intended) I...
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3.3
Product
Factory Outlet Store Customer Care
#1248345
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Then I found out that not only would I have to pay for the return shipping for the rollator - but that there was a 15% restocking fee! I will never do business with the factory outlet store again. They deceived me by pretending to have exactly what I wanted to order...
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Factory Outlet Store Customer Care
#1241199
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I purchased replacement batteries for AT&T cordless phones.They shipped batteries for a comparable VTech phone. I have used the VTech compatibles before and they don't last as long. When I asked if they had the right batteries in stock - the ones I ordered, the...
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3.3
Product
Factory Outlet Store Customer Care
#1160341
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Factory Outlet Store - Horrible company to do business

I bought a product from this company after I was told by their support staff that it was the correct product. It was not. When I returned it they charged me a 15% restocking fee PLUS their cost of shipping the product to be.{{Redacted}}
Product
Factory Outlet Store Customer Care
#1124098
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Poorly run business with bad customer service.Sent me the wrong item and then tried to upsell me when I called to get the problem fixed. Had to pay for a new replacement while I retired the wrong item and haven't gotten the refund yet. Called for the replacement item...
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Factory Outlet Store Customer Care
#1104709
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It was my mistake for not doing the research until after I provided my information to purchase a mattress.I ordered the mattress we wanted (brand new "made to order" from the factory) and selected our delivery date and time frame. I called on the delivery date to...
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1.0
Product
Factory Outlet Store Customer Care
I liked
  • False claim for shipping times
I didn't like
  • No answers to questions
  • Phone run around
  • Rude customer service people
#1081785
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I was told they would send a free shipping label to me since I was wanting an exchange, not just a return.After not receiving the return label, even after they told me they sent it, they then said they would NOT be doing it. This took a total of about 2 hours of my...
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2.1
Product
Factory Outlet Store Customer Care
I didn't like
  • Misrepresentation
  • Customer service
#1069305
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