I purchased two rechargeable phone batteries-when they arrived the technical specs on the side of the batteries did not match what was offered on the website. Customer service rep proceeded to tell me that the batteries were what my phone needed- he refused to even consider that the specs were not what was advertised( voltage, millamps, and type of battery).

They then attempted to backcharge me for re-stocking after I returned them- this was their fault-not mine. I even included a copy of their webpage tech sheet for the batteries when I sent the product back- it didn't do any good.

These people are probably profitting off of a segment of society that just gives up and accepts the company's dictates and corrupt return policies. Do not patronize Factory Outlet Store in Brooklyn NY.

Monetary Loss: $15.

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