I ordered a motorguide xi5 with gps ,pinpoint. I received the unit and installed it and when I turned it on the motor sounded like metal grinding.
I called motorguide and they immediately said it was damaged and to contact motorguide factory outlet to have it replaced.after 10 days and five calls to motorguide factory outlet the problem has not been resolved. 3 times I have been told I would be contacted, they never have called. They are liars,and it sounds like the customer service is in India . I told them it's so simple - send a replacement and I will ship the damaged one back.
They want to be *** and not resolve this problem easily, next step is I am contacting the attorney generals office and file a complaint. Motorguide wants to repair it, I didn't buy a brand new product that is submerged in water to have it siloconed back together by someone who makes min wage and doesn't care if it leaks or not.
I will not be purchasing from motorguide or motorguide factory outlet ever again. I will give give a $$$$$$$$$ worth of free (Bad Advertising)
Product or Service Mentioned: Factory Outlet Store Motorguide Xi5 Trolling Motor.
Reason of review: Damaged or defective.