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I purchased the Plantronics Voyager 5200 based on the good reviews on different websites. The item was terrible.

Maybe I got a bad one? Very bad noise and the fit was very uncomfortable. Probably got a bad headset. It happens.

Started an RMA. Sent the item in on my own money. They seemed to have lost the item. After several calls and complaining over a months time, the item finally arrived.

It was probably just sitting at the return desk. Took over a month to get the refund minus a restocking fee . So my $150 headset that was defective, cost me $32.00. Very poor customer service.

The could care less if you are happy or not.

I will never buy from Factory Outlet Store ever again! Very disappointed!

Review about: Factory Outlet Store Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $40.

Preferred solution: Full refund.

I didn't like: Very poor customer service.

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