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In late January I ordered 6 batteries for Dewalt drills. They picture them as Dewalt but when they arrived they obviously were not. Still, they seemed to work fine initially so I ordered 6 more in early February. Suddenly in March they started failing. Barely made it...
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1.2
#1232262
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After buying a xi5 with sonar and GPS for the plug and play to my Lowrance units.after installation the trolling motor would not sync to my Lowrance has units. After numerous calls to tech support they finally told me to take it to an authorized dealer. After 5 weeks...
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#1230941
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I ordered a pair of Muck boots on March 13 from Factory Outlet Store. It is April 5 and still no boots. Ive called twice and both times spoke to someone that barely spoke english. The first rep assured me that they were on order and would be in stock within 7-10 days,...
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1.0
I liked
  • Price
I didn't like
  • Misrepresentation of delivery
#1227123
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ORDERED THE BED ONLINE, SELECTED THE DELIVERY DATE. WE WERE MOVING TO A NEW HOME AND MY KING SIZE BED WOULD NOT FIT IN THE NEW ROOM SO I NEEDED THE BED TO BE DELIVERED ON THE MOVE IN DATE. IT DIDN'T ARRIVE UNTIL ALMOST A MONTH LATER! IN THE MEANTIME, AFTER SEVERAL...
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Anonymous
Anonymous

False advertising

1.9
I didn't like
  • Failure to deliver free goods
  • Customer service
  • Difficulty understanding staff due to foreign accent
#1226083
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I told the salesman which unit I wanted ( pedal ) he then told me that one would not work, and then picked one out that would for another 30 bucks. I had already ordered the correct one from them which did come quickly but not in time for tournament, pissed ! Now it...
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2.5
#1213388
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Factory Outlet Store - They sent me the wrong item,promised to credit the return shipping fee and refused to credit it after the fact.
Factory Outlet Store - They sent me the wrong item,promised to credit the return shipping fee and refused to credit it after the fact.
I ordered a 2 pack EDR2RX1 filters from them, they sent me 2 Whirlpool WF645 filters. I called them to tell them they sent the wrong filters.They said they would credit $5 for the return shipping fee. I returned the item via USPS for $7.60, provided them with the copy...
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Anonymous
marie siclait

They said they would refund the $7.60. As of today it has not happened yet.

1.0
I didn't like
  • Customer service and refund policy
#1212174
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Purchased two GPS units. One turned out to be defective. Company did not offer or provide postal return. When contacted I was told that the postal fee would be refunded but claimed that was not mentioned or implied during the calls made to the FOS. The postal return...
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#1209302
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Factory Outlet Store - I guess I ordered a shatter 7 in Rand Mcnally GPS!
This all started on 2/17/18 When I ordered a 8 in GPS. All seem fine until the 20th where I received an email that stated it was on backorder and would I like to wait. I called customer service and asked if they knew an eta for the backorder and no they did not. So I...
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1.2
I didn't like
  • All of customer service department
#1203494
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Factory Outlet Store - Email

No answer i need to speak to someone
5.0
Details
Customer service
#1201430
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Contact Factory Outlet Store

Mailing Address:
Factory Outlet Store
1410 Broadway 20th Floor
New York, New York 10018
United States
Phone:
(800) 816-0810
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I purchased a Motorguide Xi5 trolling motor. The delivery time was excellent and received item with no problems. The problem was with the extended 2 year warranty. The start date was when I bought the motor. Not an extended warraty. Not sure yet if this is a Factory...
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2.0
#1198766
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