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Factory Outlet Store - They sent me the wrong item,promised to credit the return shipping fee and refused to credit it after the fact.
Factory Outlet Store - They sent me the wrong item,promised to credit the return shipping fee and refused to credit it after the fact.
I ordered a 2 pack EDR2RX1 filters from them, they sent me 2 Whirlpool WF645 filters. I called them to tell them they sent the wrong filters.They said they would credit $5 for the return shipping fee. I returned the item via USPS for $7.60, provided them with the copy...
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Anonymous
marie siclait

They said they would refund the $7.60. As of today it has not happened yet.

1.0
I didn't like
  • Customer service and refund policy
#1212174
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I purchased the motorguide i5 from factory outlet store and everything seemed good during ordering. They were a little cheaper than other vendors I had checked so I decided to purchase from them. Oh, I should mention that factory outlet store has nothing to do with the...
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2.6
I didn't like
  • Return process
#1279810
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So we initiated the mattress search process because our Beautyrest (~8yrs old) had been sinking on each side for years and causing back problems. My wife has L4,L5, S1 lumbar back issues. Our Daughters' mattress is more springy and firm for back support so I tasked her...
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1.0
#1272599
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On May 25, 2018 I ordered 2 batteries for my Samsung Note 4 phone at a cost of $19.99 each. I didn't mind paying so much money as I thought I was getting genuine new Samsung batteries. When I received them I saw that they were not genuine Samsung batteries as...
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2.5
#1276699
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Feels like switch and bait store. Company send me the wrong refrigerator water filters. After I complain multiple times they had offered me to exchange it for the "right" one for the price I can get this filter anywhere in the store near me. To get the refund i had to...
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1.0
I didn't like
  • Deceptive advertising
  • Do not honor their commitments
  • Customer service
#1258261
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Ordered a product presented clearly as available in-stock. waited days, only to be informed by Email that the item was back-ordered and that it would be 7-10 business days before it might arrive. 24 days later, no update, no product,no online provisions to pursue...
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#1276893
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Googled Honeywell media air filter for home. On the Factory outlet store website a picture of the exact Honeywell filter popped up. I ordered the correct model number for the filter . Actually ordered 6. Box arrived with generaic filters that are not the same size as...
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2.1
I didn't like
  • Lack of customer service
#1266769
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I purchased the Plantronics Voyager 5200 based on the good reviews on different websites. The item was terrible. Maybe I got a bad one? Very bad noise and the fit was very uncomfortable. Probably got a bad headset. It happens. Started an RMA. Sent the item in on my own...
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1.6
I didn't like
  • Very poor customer service
#1260796
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On April 19, 2018 I ordered a 3 pack of S-7 replacement batteries, when I look up my order status it indicated "order received and being processed", several days later I looked up the status, it said "order processed awaiting tracking number", a few days later I looked...
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3.3
#1248345
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Contact Factory Outlet Store

Mailing Address:
Factory Outlet Store
1410 Broadway 20th Floor
New York, New York 10018
United States
Phone:
(800) 816-0810
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In late January I ordered 6 batteries for Dewalt drills. They picture them as Dewalt but when they arrived they obviously were not. Still, they seemed to work fine initially so I ordered 6 more in early February. Suddenly in March they started failing. Barely made it...
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1.2
Product
#1232262
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