"I have made at least 10 to 15 attempts trying to get them to take back my mattress. When we received it it had a dip in one side.
We contacted them and they asked for pictures. We took pictures. Then they asked for more pictures and then more pictures. I called him on the phone I told him I 80-year-old father was trying to sleep on this and have a backache.
I asked him to send somebody out to look at it. But they refused.
We still have not got a replacement mattress. I would never buy from this company."
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss damaged or defective of serta mattress. Factory Outlet Store needs to read this review and look into the issue (if any) according to poster's claims.