Not resolved
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

I went to the AT&T site for a power adapted for my phone. It directed me to the FOS.

I could not find the item on the web site, so I called. Told the clerk the model # of my AT&T phone. They charged $21.95 for the adapter. When it came.

it was a Panasonic adapter, and did not fit my phone. I called, and was told that they do NOT SELL adapters for my AT&T phone, but I could return it.

Spent $6.10 returning it, and now see that the subtracted $6.29 from the refund. SO:

They sent me the wrong item, despite a clear request, and then charged me for shipping, effectively, both ways.

Product or Service Mentioned: Adapter.

Reason of review: Not as described.

Monetary Loss: $12.

Preferred solution: Full refund.

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