Factory Outlet Store - Was given misleading info on availability,then expected back-order shipping,now no contact,little ability to reach them except during M-f business hours. Scared I have made a big mistake
Ordered a product presented clearly as available in-stock. waited days, only to be informed by Email that the item was back-ordered and that it would be 7-10 business days before it might arrive.
24 days later, no update, no product,no online provisions to pursue direct recourse. After reading of the experience of others, I believe that I was clearly mislead by their site, and that their only communication has been a stall.
Meanwhile almost a month has passed, without any change in the order status. I just want my money refunded to me, in a timely fashion, and I promise never to do business with this group again.