All the complaints about terrible customer service you'll read about on this site
are probably true. They don't honor their extended warranty...they were supposed to do a full replacement if the phone has a problem within the 4 year extended warranty. They put you on hold when you call with a problem and don't get back to you. They NEVER return a call, even when they promise to.
They've had my phone for 2 months now. It's still not repaired or replaced.
NEVER do business with FactoryOutletStore.com. If there's a problem, you will not be happy. Pay extra and get the phone from your carrier.
Monetary Loss: $680.